Customer service
Account
Do I need an account to order?
- You can explore and purchase without an account. However, creating one allows you to track your orders, view your purchase history, and receive early access to new collections from PACHA World.How do I create an account?
- Click the Account icon at the top right of our website and follow the prompts. Once you join, your world expand, updates, private drops, and limited access events await.I forgot my password. What should I do?
- You can reset your password by selecting "Forgot Password" on the login page. A reset link will be sent to your email.Product
Where are PACHA jewelry pieces made?
- Every PACHA piece is handcrafted by artisans who share our belief that jewelry carries emotion. Each design begins with PACHA sketches and is completed through careful craftsmanship.What materials are used?
- Our jewelry is made with high-quality sterling silver, 18K gold plating, and carefully sourced gemstones. We prioritize sustainability, artistry, and long-lasting beauty.Are PACHA pieces limited edition?
- Yes. Each collection is produced in small quantities to preserve its emotional rarity. Once sold out, pieces may not return, just like the moments they represent.Payment & Order
What payment methods do you accept?
- We accept major credit cards, and select digital payment options. All transactions are securely encrypted for your protection.Can I modify or cancel my order after placing it?
- Because our pieces are made in limited quantities, changes or cancellations can only be made within 24 hours of purchase. Please contact our support team as soon as possible.Do you offer pre-orders?
- Yes. Some collections open for pre-order before official release.Shipping
Where does PACHA World ship?
- We currently ship worldwide from our main studio based in Thailand. Shipping options and fees are calculated at checkout.When will my order ship?
- Because our pieces are made in limited quantities, changes or cancellations can only be made within 24 hours of purchase. Please contact our support team as soon as possible.Return & Exchange
Can I return or exchange my jewelry?
- We accept returns and exchanges within 14 days of delivery, provided the item remains unworn and in its original packaging. Custom or personalized items are final sale.How do I initiate a return?
- Please contact our care team at hello.pachaworld@gmail.com with your order number and reason for return. We’ll guide you through the process.When will I receive my refund?
- Refunds are processed within 5–10 business days once your return is received and inspected.Duties & Taxes
- Buyers are responsible for paying any customs duties or taxes applied by their country. Refused or returned items will not be refunded.Contact
Contact info